Feedback and Communication
Communication
Phone
Interruptions during a consultation can be distracting for both the patient and the doctor. Staff will pass on messages electronically to the doctor as required.
If you have an urgent issue, please give reception a clear, concise explanation of the nature of the emergency and your call may be transferred to our nurses for triage.
Patients are encouraged not to contact the clinic via email regarding appointments or health information as it is not considered to be private or secure. Our email accounts are also not constantly monitored, therefore urgent information that may have been sent may not be actioned in a timely manner.
Our clinic is committed to maintaining the privacy of all our clients. With this in mind, we have upgraded the password protection on all external emails containing patient demographic and personal health information. You will require a password to access your document/s, please contact the surgery on (02) 6056 2447 to acquire your password.
To continue to comply with the National Privacy Principles, further security upgrades may be implemented in the future to help maintain our high privacy standards.
Feedback
As part of our commitment to providing our patients with consistent high quality service, we welcome any feedback in relation to your experience with our Doctors and Staff.
This form is intended to provide feedback and comments back to the practice team. Please do not use this form to communicate health information or matters requiring urgent attention. If you are experiencing an medical emergency, please dial 000. For all other health/medical related matters please contact the clinic directly on (02) 6056 2447.
