For all appointments, please contact (02) 60562447
Our office is open 8.30 am to 5.30 pm, Monday to Friday. Please telephone the surgery as early as possible to make appointments.
Our reception team always offered the next available appointment with the doctors of your choice, although this may not be on the day you have requested. If you are experiencing an emergency we will always try to accommodate you.
Standard appointments are booked at 15 minute intervals. If you have multiple or complex issues to discuss with your doctor, please let reception know when booking your appointment so that adequate time can be allocated with your doctor. Patients are requested to book one 15 minute appointment per person.
We endeavour to run on time; however this is not always possible due to emergencies etc. Reception staff can inform you of expected wait times either when you arrive, or if you phone prior to your appointment.
Certain appointments require confirmation 24 hour prior, if appointments cannot be confirmed they may be cancelled. We do have a SMS reminder system and ask that you respond to this.
Patients who fail to attend an appointment without notifying reception will be charged a non-attendance fee, which will be payable prior to booking another appointment.
Our terms are strictly payment at the time of consultation.
New patients to the clinic are required to pay for their initial consultation regardless of any concession cards that are held. After this, patients are subject to the clinic’s billing policies:
Full Fee $75.00
Healthcare Card $70.00
Full Fee $120.00
Healthcare Card $110.00
Full Fee $178.50
Healthcare Card $160.00
We bulk bill Veteran Affairs Cards, children under 16 and existing Pension Card Holders for consultations only. New patients holding pension cards will be billed at a reduced rate.
Workers Compensation accounts must be paid for on the day and will only be billed to the employer once documented approval has been granted. Prior to approval, however should liability not be accepted for the injury, then the account will remain the patients responsibility.
All procedures will incur a fee regardless of any concession cards that are held. Reception will alert you to a fee for pre-booked procedures such as minor surgical procedures, ECG’s, Spirometry, Insertion /Removal of Implanon etc.
Referral on for testing or to a specialist will most likely incur additional costs.
Our clinic provides 24 hour care for patients as part of a rotating roster system with two other Wodonga Clinics;
For medical assistance after hours, please phone (02) 6056 2447 and a recorded message will provide you with instructions on how to contact the doctor on call.
For all medical emergencies please phone 000.
Please be aware that after hours consultations may attract a private fee. You will be informed of these arrangements at the time of speaking to the on-call doctor.
Our practice now sends SMS reminders for appointments and recalls. A recall notice will be sent if you are required to contact the practice and make an appointment for follow up on results or treatment. You may OPT OUT of this service by speaking to our reception team if you do not wish to receive contact via SMS.
Coronavirus (COVID-19) Update
If you are feeling unwell, please phone reception on (02) 6056 2447 prior to attending the clinic and you will be triaged accordingly. Please DO NOT come into the clinic if you are experiencing flu like symptoms.
Since the outbreak of COVID-19 our clinic has been offering telephone and video consultations to our patients. These consultations are particularly offered to the following groups:
For the protection of our staff and other patients, our staff are required to triage all patients when booking any appointment.
To shield our patients, staff and the wider community, we have instigated a number of procedures to facilitate the social distancing measures implemented by the Australian Government. These include:
As seating is limited in the clinic, we request that you do not bring additional family with you to the clinic unless they will form part of the consultation. If you have any question regarding COVID-19, please phone DHHS COVID-19 Hotline on 1800 675 398
Face masks are required to be worn in the clinic unless you have a valid exemption